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About & FAQ

Frequently Asked Questions

Answers to common questions about our products, policies, and ordering.

Refund & Return Policy

Please note that all purchases are final. Due to the nature of our products and inventory controls, we are unable to accept returns or exchanges.

Our products are independently evaluated through third-party laboratory testing. By completing a purchase through this website, you acknowledge that you have reviewed and accepted the testing information made available on the applicable product page.

Should you have any concerns regarding your order or product quality, please contact us by email. We will review the matter and do our best to assist.

Where do you ship?

We ship Canada-wide from within Canada, so your order arrives without customs delays or additional import complications.

Orders are packaged securely and discreetly. We also ship to Canada Post FlexDelivery addresses and PO boxes.

How long does shipping take, do I get a tracking number?

Orders placed Monday through Friday are processed and shipped the same day. All packages are sent via Canada Post Xpresspost and typically arrive within 1–3 business days, depending on the destination and any carrier delays.

Tracking information is provided with every order so you can monitor your shipment from dispatch to delivery. Tracking details are typically emailed within one business day of your order confirmation. Please check your spam or junk folder if the email does not appear in your inbox.

Are your products third-party tested?

Yes. Every batch is independently evaluated through third-party laboratory testing for purity and quality. Testing information is made available on the applicable product page — we encourage you to review it before completing your purchase.

How do I reconstitute a peptide?

Use our Reconstitution Calculator to work out exact bacteriostatic water volumes and dosing measurements for any vial size. Each peptide page also includes detailed dosing and protocol information.

How do I reach support?

Email us through the Contact page. We aim to respond to all inquiries within 24–48 hours, Monday through Friday.

About Zenova

Zenova Longevity

Science, quality, and transparency in one trusted source.

Zenova Longevity was built to make high-quality peptide research compounds and dependable education easier to access. Purity, safety, and transparency guide every product we offer.

Our mission

We source and provide high-purity peptides backed by third-party certificate of analysis testing. Our goal is to raise the standard for quality and trust across the longevity community.

Uncompromising Quality

Every product is backed by independent third-party testing for purity and quality.

Science-First Education

Clear product information and practical research resources help customers make informed decisions.

Transparency You Can Verify

Testing information and product details are published clearly—without guesswork or hidden claims.

Community & Support

We support new and experienced researchers with responsive guidance and dependable service.

Get 25% off your first order

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Zenova Peptides