Last updated: 3 September 2026
Please note that all purchases are final. Due to the nature of our products and our inventory controls, we are unable to accept returns or exchanges once an order has been placed.
Our products are independently evaluated through third-party laboratory testing. Testing information is made available on the applicable product page and on our certificates of analysis page. By completing a purchase through this website, you acknowledge that you have reviewed and accepted the testing information made available for the product you are buying.
The policy above does not leave you without recourse. If your order arrives damaged, if you received the wrong item, or if your parcel does not arrive, contact us and we will review the matter and do our best to assist.
Please get in touch as soon as you notice the problem, and where possible include your order number and a photograph of what arrived.
Orders placed Monday to Friday are processed and shipped the same day, so the window to change or cancel an order is short. If you need to change something, contact us immediately — we will help if the parcel has not yet been dispatched.
Use the live chat on this site (the bubble in the bottom-right corner), which is monitored by a real person, or email support@zenovalongevity.com. You can also message @ZenovaLongevityBot on Telegram — it reaches the same team and the same queue.