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Shipping Policy

Last updated: 3 September 2026

Where we ship

We ship Canada-wide, from within Canada. Because your order never crosses a border, it arrives without customs delays or additional import complications.

We deliver to residential and business addresses, Canada Post FlexDelivery locations and PO boxes.

Shipping rates

All prices and shipping charges are in Canadian dollars (CAD).

  • Free Xpresspost shipping on orders over $199. The $199 threshold is measured on your order total after any discounts or coupons have been applied.
  • $20 flat rate Xpresspost on orders at or below that amount.

Processing time

Orders placed Monday through Friday are processed and shipped the same day. Orders placed on weekends or statutory holidays are processed on the next business day.

Delivery time

All packages are sent via Canada Post Xpresspost and typically arrive within 1–3 business days, depending on the destination and any carrier delays. Delivery estimates are provided by Canada Post and are not guaranteed by us.

Tracking

Tracking information is provided with every order so you can follow your shipment from dispatch to delivery. Tracking details are typically emailed within one business day of your order confirmation. If the email does not appear in your inbox, please check your spam or junk folder.

Packaging

Orders are packaged securely and discreetly. Nothing on the outside of the parcel identifies its contents.

Problems with a delivery

If your order is delayed beyond the expected window, arrives damaged, or does not arrive at all, contact us and we will review it and do our best to assist. The fastest route is the live chat on this site; you can also email support@zenovalongevity.com.